Customer Care Professional
American Express Company
Hong Kong, Hong Kong, Hong Kong
1天前

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.

You won’t just help customers.

You’ll help YOUR customers.

Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice on the phone, they’re problem solvers and relationship builders.

And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.

You’ll do more than the expected. You’ll do the unexpected.

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers.

Our unique servicing philosophy, Relationship Care® puts your passion to serve and your personality at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries.

Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

What would you do every day as a Customer Care Professional?

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    American Express has been awarded and recognised Aon Hewitt Best Employer for Women 2017 and Best Employer Hong Kong seven consecutive times.

    Join us and you’ll soon see why.

    Qualifications

    Do you have what takes to build a career here?

  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Demonstrated consultative experience, ability to influence, resourceful
  • Creative problem-solving, eager to find customized solutions
  • Good command in English, Cantonese and Mandarin
  • Fresh graduates are welcome
  • ReqID : 19000583

    Schedule (Full-Time / Part-Time) : Full-time

    Date Posted : Mar 28, 2019, 2 : 50 : 41 PM

    申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表