Senior Analyst - Onsite Technical Support
Marsh McLennan
Central Plaza, Hong Kong, Hong Kong
1天前

Requirements

We will count on you to

Technical Support

  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
  • Assists in the setup and operation of audio visual hardware as required by end user.
  • Determines appropriate hardware and software based on corporate policy and end user requirements.
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
  • Escalates incidents and questions to appropriate support groups.
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
  • May assist in administration and maintenance of technology infrastructure components.
  • May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
  • Frequent travel to other offices for supports may be required.
  • Administrative Tasks

  • Uses corporate incident management system to record and track all support work.
  • Maintains accurate hardware and software records for corporate assets.
  • Performs time tracking tasks as required.
  • May assist with the procurement of hardware and software
  • Team Meetings & Training

  • Supports team’s abilities and functions through positive customer relations.
  • Contributes to the improvement and enhancement of processes and procedures.
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
  • Performs Related Duties As Assigned By Management

  • Performs duties as assigned by management, including but not limited to project execution and disaster recovery activities.
  • What you need to have

    Education

  • Associates degree in a technology related discipline OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline
  • Experience

  • Minimum of five years related work experience
  • Knowledge and skills (general and technical)

  • Knowledge of company desktop operating systems and software.
  • Knowledge of standard computer hardware.
  • Superior customer service skills.
  • Ability to work within a team environment.
  • Ability to independently plan, organize and prioritize one’s own activities.
  • Ability to express ideas clearly in both written and oral communications
  • Other requirements (licenses, certifications, specialized training)

  • A+ certification preferred.
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  • Ability to work in a typical office environment.
  • Ability to lift and move desktop and other related hardware.
  • Frequent, local travel may be required depending on location.
  • Occasional, distant travel may be required.
  • Occasional evening and weekend work may be required.
  • Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

    Marsh is a business of Marsh & McLennan Companies (NYSE MMC), the leading global professional services firm in the areas of risk, strategy and people.

    With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses : Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

    Follow Marsh on Twitter MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

    Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital / parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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