Senior Manager, Risk & Control, Technology & Operations
DBS Bank
Queen's Road Central, Hong Kong, China
4天前

Business Function

Technology and Operations (T&O) enables and empowers the bank with anefficient, nimble and resilient infrastructure through a strategic focus onproductivity, quality & control, technology, people capability andinnovation.

In T&O, we manage the majority of the Bank's operationalprocesses and inspire to delight our business partners through our multiplebanking delivery channels.

Responsibilities :

  • To supervise the review of audit issues with follow up and monitor / validate the preventive actions taken
  • To supervise the internal / external CSA, process risk maps and implement any other operations risks management tools within WMO
  • To monitor customer feedback / complaint and ensure cases are settled on time with appropriate improvement / rectification action
  • To ensure all operational issues and risk events are timely escalated and rectified
  • To raise staff risk awareness by sharing risk events and audit issues of other departments / countries and also providing briefing / training sessions
  • To coordinate the MIS reporting of quality and risk level of WMO and facilitate management decision in an accurate and timely manner
  • To drive quality assurance programs by reviewing the operations across the teams and leverage best practice
  • To supervise regular health check on high risk areas of areas of common concern
  • To supervise ad-hoc projects
  • Requirement :

  • Degree in Business, Finance, Process & Risk Management or related disciplines
  • 6 years’ experience in operations department / risk management
  • Good quality and risk control mindset on operations
  • Good interpersonal and communication skills
  • Good appreciation of banking / commercial laws and Consumer Banking related regulatory rules
  • Good appreciation of computer systems
  • Take challenges, adaptive to changes and multi-tasking
  • Knowledge of various Consumer Banking product features preferable
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