Assistant Chief Butler
Buenos Aires Marriott
Hong Kong, Hong Kong, HK
4天前

Posting Date May 12, 2022 Job Number 22078062 Job Category Rooms & Guest Services Operations Location The St. Regis Hong Kong, One Harbour Drive , Hong Kong, Hong Kong, Hong Kong VIEW ON MAP Brand St.

Regis Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.

Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.

Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St.

Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St.

Regis. POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.

Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room / tax / incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.

g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.

Review shift logs / daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift.

  • Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees;
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager;
  • complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language;
  • prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

    Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

    报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    繼續
    申請表