Customer Care Professional
American Express
Hong Kong, Hong Kong, Hong Kong
1天前

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Preferred Skills :

Demonstrate personal excellence by remaining positive in difficult situations

Display a passion to serve by delivering extraordinary service in every interaction with our customers

The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis

Strong interpersonal, communication and listening skills

Strong verbal and written communication skills

Confidence to position and sell products or services

Excellent negotiation, influential and resourceful skills

Analytical and problem-solving skills with strong attention to detail

Outstanding organisational skills

  • High School Diploma or equivalent
  • Proficiency in Cantonese, English and Mandarin

    Shift flexibility requirements - Full time, night shift experience preferred

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Why American Express?

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

    Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

    When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day.

    We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

    Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    繼續
    申請表