Job Description - Technical Support Engineer (007Z4J)
Job Description
Technical Support Engineer-007Z4J
Job responsibilities :
Analyzing, documenting and communicating to internal / external to meet customer technical expectations and ensure customer satisfaction
Managing customer relationships to ensure early and open communication that meets customer expectations
Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
Hotline support for technical enquiries
Handle goods returns process
Using knowledge-bases to share information about known issues
Qualifications :
Higher Diploma or above in Electrical Engineering / Electronic or related discipline
1 year of working experience is preferred. Fresh graduate will also be considered
Good command in English, Cantonese & Mandarin
Good communication skills & good telephone manner
Detail-minded and a good team player
Customer-oriented & self-motivated
Product knowledge of ACB, MCCB, PLC or BMS.
Good communication and presentation skills
Good PC skills including Word, Excel, PowerPoint
What we offer :
Double pay
Double pay
Medical and dental benefits (including spouse and children)
15 days annual leave and additional 1 day of birthday leave
On-the-job Training
Positive & supportive working environment
We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.
Personal data collected will be used for recruitment purpose only)
Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.
Primary Location
HK-Quarry Bay-Quarry Bay
Unposting Date
Oct 31, 2022, 11 : 59 : 00 AM
