Factory technical audit and ensure all active factories are grade as amber or above
Follow up CAP after factory audit and ensure all critical issues are fixed before production.
Continue to drive for factory improvements and monitor factory quality improvement in term of 1st final inspection pass rate and defect rate.
Provide guidelines and training to internal and external customers to understand factory technical audit process.
Nominate factory for self inspection and Factory Certification Program (FCP).
Recommends best manufacturing practices to factories.
Provide and standardise completed product quality standard to internal and external customers at buying brief stage.
Participate buying trips and provide product technical support in term of product quality requirements and factory quality history.
Responsible for QA sample approval and complete within agreed time.
Technical support factories and vendors to reduce the lead time of sample approval.
Define the QA approval process and checklist of different categories.
Define the seal sample process and align across product categories.
Work close with Melbourne QA to investigate customer complaint.