Financial Services Manager
Crown Relocations
Hong Kong

Position Overview

The principal objective of this role is to operationally manage the Global Payment & Reporting team (7 staff) delivering time sensitive solutions for Crown’s Corporate Mobility Clients as part of a wider Financial Services practice based in Hong Kong.

In addition your banking and payment expertise will contribute to the strategic direction and evolution of the wider team by making process improvements or delivering enhancement projects.

These projects may variably include global payment systems and alternative payment solutions for clients etc.

Key responsibilities will include :

  • Oversee a team of 7 staff and ensure quality payment and reporting service
  • Keep updated with new payment rules and regulations
  • Identify new solutions to keep CWM payment products a market leader’
  • Implementation of new clients within agreed deadlines
  • Implement and maintain effective payment & process controls
  • Maintain a highly customer centric culture of excellence & continuous improvement
  • Deliver a premium customer experience which achieves or exceeds internal & client KPIs
  • Day to day client management, including pro-active issue resolution for payment & reporting issues
  • Build strong relationships with our internal and external clients and other stakeholders, including payment vendors including banks
  • Active involvement in system upgrades and new system testing, UAT and implementation
  • Job Specific Competencies

  • 8 years plus relevant experience with at least 3 years people management experience
  • Have a deep understanding of cross border and local payment rules and sharing this knowledge across the team
  • Financial sector or accounting / treasury knowledge around accounting for global payments an advantage
  • Proven experience in documenting business process
  • Excellent written and communication skills
  • Ability to work collaboratively with internal and external stakeholders
  • Skills to lead and grow teams including remotely
  • Be open minded and aware of cultural differences
  • Candidate with accounting qualification will be preferred but not compulsory
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