Assistant Manager, Digital Products & Services
Dah Sing Bank
Hong Kong

Assist in building competitive digital platforms (including e-Banking, Mobile Banking channels, Public Website, Conversational Banking) strategies for personal and SME customers to increase the number of active users and usage by delivering comprehensive digital banking services.

Job Responsibilities

  • Execute business strategies for digital banking channels, which include internet banking, mobile banking, conversational banking, and other digital related channels
  • Deliver new digital products / services and enhancements to existing products / services to improve the omni-channel customer journey
  • Explore and drive implementation of new digital banking solutions and initiatives for the both personal and SME customers
  • Involve in project life cycle for digital projects including user requirements preparation, review of User Acceptance Test cases and results, preparing customer communication and internal training, etc
  • Work with teammates on digital initiatives to increase the competitiveness of the platforms
  • Work with IT and other stakeholders to explore new solutions to increase the efficiency of the digital communication channels
  • Ensure internet activities comply and fulfill regulatory requirements and protect the best interest of customers
  • Monitor the usage of digital services and stay updated with the market trend
  • Prepare competitors' benchmarking and analysis
  • Job Requirements

  • Degree or above with major in Business Administration, Marketing, e-Commerce, Information Technology or related disciplines
  • At least 3 years relevant experience in banking industry with proven track records in digital banking service development, include e-Banking and mobile banking channels.
  • Experience in conversational banking is preferred
  • Self-motivated with strong analytical and planning skills
  • Detail-oriented & able to work under pressure to meet tight schedule
  • Good communication skills and attention to detail
  • Excellent command of written Chinese and English
  • Knowledge in HTML, CSS and JavaScript is preferred
  • Candidate with more experience can be considered as Manager, Digital Products & Services
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