Bring your career aspirations to life with AIA!
Handles customer enquiries and complaints regarding all activities in individual Life insurance / Group Medical / Pension operation process
Roles and Responsibilities :
Contact Centre Operation
Handles customer enquiries and complaints from different channels (Call, Livechat, Email, Letter) regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims
Reports problems, potential crisis and complaint to supervisor for service improvement
Maintain good customer relationship and promote AIA services
Makes outbound call to customers for follow-up cases
Executes empowerment guidelines
Documents service activities in system
Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Minimum Job Requirements :
Higher Diploma, Associate Degree or University Degree holder
Good command of spoken and written English and Chinese & PC skills
Pro-active, independent, analytical, patient and able to work under pressure
Good interpersonal skills, self-initiative with a passion for customer centricity
To be committed to provide a high standard of service to our members
Attentive to details, well-organized with good problem-solving skills
Basic insurance knowledge would be definitely an advantage
IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.