Head of Customer Service (Large team)
Location Hong Kong Job-type Salary Negotiable Contact Coffee Wang Email Reference AHCF-651277 1658197942
This world leading organization is consistently expanding their business in HK, the unique, world-class company is now recruiting this Customer Service Leader to join one of their business functions.
With over a century presence in HK, the company continues to be a highly influential leader in the industry.
Responsibilities :
Formulate and drive Omni-channel Customer journey strategies to achieve business objectives
Manage sizable teams on their resources planning, recruitment, training & development
Establish and maintain efficient business relationship with customers, and ensure professional company image and quality customer service
Collaborate with Marketing and Business units to plan, devise and enforce sales and marketing campaigns for various customer segments / groups
Inspire, motivate and ensure that team members are fully engaged to deliver quality results
Requirements :
Degree holder in Business Administration or related disciplines
Minimum 15 years' experience in Customer Service management, with at least 8 years in a senior manager role, preferably in Banking / insurance / Telecom / Retail industry
Excellent knowledge in business with strong analytical and decision making skills
Customer oriented with excellent negotiation and influencing skills
Strong leadership skills and ability to drive team performance
High level of spoken and written English and Chinese (Cantonese and Mandarin).
Proficient PC skills with excellent MS Office skills
Interested individuals can click apply now and send through updated resume in WORD format. For a more comprehensive list of current opportunities, please visit
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