Assistant Customer Service Manager
Besteam Personnel Consultancy Limited
Kowloon
5天前

Requirements

Form 7 or above with 3 5 years customer service experience

Proficiency in spoken and written English, Cantonese and Putonghua

Strong customer services skills, detail-minded, creativity and problem solving skills

Good communications, presentation and interpersonal skills

Responsibilities

Assist Customer Service Manager on daily operation including handle and resolve complaints, supervise operation teams, streamline operation flow and prepare reports, etc.

Maintain a good relationship with internal & external parties

To maintain operational efficiency and team effectiveness

To ensure departmental KPIs are met and the team can handle daily client enquiries in a timely, accurate and professional manner

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