Customer Service Executive, Premium Servicing
Talent Connect
Laichikok, Kowloon
6天前

Responsibilitles :

  • To answer inbound calls during office hours or make outbound calls
  • To make proactive calls for retention / trade-in / standalone handsets / VAS up-selling
  • To make anniversary treats and courtesy calls
  • To recruit new eligible customers into the customer base
  • To provide professional advice on the newly available service
  • To arrange personal visits with 1010 customers for on site supports, customer service and product demonstration
  • To support ad hoc company events
  • We look for :

  • HKCE graduate or equivalent
  • Must have fluent spoken and written English
  • Strong business sense with good customer service and problem solving skills
  • Customer focus and result driven
  • Outgoing with good interpersonal and communication skill
  • Able to communicate effectively in Cantonese, English & Putonghua
  • Able to effectively and efficiently man the system in use
  • Sound knowledge of PC such as Internet, PowerPoint, Excel and MS Word etc.
  • If you have the desire to create
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