Customer Feedback Analyst
China Mobile Hong Kong Co. Ltd.
Hong Kong

In this position, you will :

  • Help solicit opinions from team players on customer feedback analysis
  • Study, classify customer feedback and generalize issues for continuous service improvement
  • Review current business operation, evaluate and streamline the workflow and procedures
  • Maintain and periodically review on system selection and requirement for effective and efficient feedback collection
  • Able to conduct research on identified issues to explore the in depth customer behaviour and expectation
  • Support and execute team project and workflow streamline to improve work performances
  • Assist superior on ad hoc tasks including complaint analysis and report compilation
  • To be successful in this position, you should meet the following requirements :

  • Higher Diploma or tertiary education in business or statistics related disciplines
  • At least 3-5 year s of relevant working experience as analyst / researcher in academic or business fields
  • Strong in analytical and communication skills
  • Sound PC knowledge (e.g. Word, Excel, Access, research tools etc)
  • Knowledge of OLAP tools like SAS, COGNOS is preferable
  • Proficiency in English, Chinese and Putonghua is a must
  • More experience will be considered as Senior Customer Feedback Analyst
  • When you work :
  • 5 days work
  • 5 days work
  • 8 hours per day
  • What you enjoy :
  • Double pay
  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Compassionate leave
  • Staff discount
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