Technical Specialist
Hong Kong, Hong Kong, HK-Hong Kong

Job Description

Duties & Responsibilities :

  • Deliver daily technical support and implement project to Windows and virtualization infrastructures
  • Follow change management process
  • Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
  • Handle customer requirements including end-to-end implementation, on-going support and documentation
  • Communicate with customers, vendors and internal support teams for project implementation and other technical support
  • On-call support to customers in case of incidents
  • Requirements :

  • Degree holder in IT or related disciplines
  • Minimum 4 to 6 years of relevant experiences
  • Experience in managing Windows servers, VMware & MS / VCS Clustering
  • Familiar with Dell, HP and IBM servers
  • Good knowledge in ITIL
  • Certified MCP, MCSE, MCITP, VC5 an advantage
  • Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory an advantage
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