Senior Manager, APAC Change
Fidelity International
Hong Kong

Department Description

APAC Change drives strategic change, process improvement, internal consulting, automation and manages the overall change portfolio for the APAC business.

The Change function provides the professional programme, project and PMO capabilities to manage strategic change initiatives.

Additionally it provides the portfolio management, enables prioritisation and governance and is the initial interface point for change led through other functions.

The Change function also owns and builds change capability within Global Business Solutions. Additionally, it works with technology to ensure consistent management of change across the business.

Purpose of your role

This role is responsible for leading, shaping and the successful implementation of change management initiatives impacting the APAC Business.

It will require strong working relationships with a range of stakeholders across the region and global business. You will have business stakeholders across our offices in London, Taiwan, Dalian, Hong Kong, Tokyo, Sydney and other locations and will need to be flexible to travel as required.

Key Responsibilities

  • Ownership and project management of individual change projects. These may often be complex projects spanning multiple functions and departments and covering a broad range of business initiatives
  • Work with stakeholders at all levels to identify, analyse and document project requirements and structure work accordingly
  • Work across asset class and functions / operational teams throughout the region to support the change management process
  • Engagement with business representatives and Technology on systems implementation initiatives to facilitate scoping, prioritisation, benefits identification and tracking, and business readiness
  • Representation of stakeholders views and requirements within broader project teams
  • Liaison with project managers and other departments across FIL to coordinate activities and resolve issues on cross divisional projects
  • Identify, communicate and manage risks and issues that may impact the successful delivery of projects
  • Coordinate with Change Delivery teams in Europe as necessary on global initiatives
  • Provision of timely, clear and accurate reporting for key stakeholders and interested parties
  • Essential skills

  • Strong project management skills gained in a change management environment as demonstrated by ability to manage projects with senior stakeholders and influence decisions and outcomes
  • Strong analysis and problem solving experience within an asset management environment as demonstrated through proactive identification of issues and definition of solutions or requirements
  • Ability to develop successful working relationships in support of individual initiatives across Global Business Operations and the wider enterprise
  • Ability to identify project benefits
  • Ability to challenge and question key stakeholders
  • Ability to deal successfully with ambiguity and draw out the issues to be addressed
  • Proactively drives their own workload and manages their own time
  • Able to act as a business advocate with strong verbal and written communication skills
  • Fluent in English. Mandarin is also desirable
  • Desirable skills

  • An understanding of the investment and distribution processes and how they fit into the overall business
  • Broad-based knowledge of asset management and investment management
  • Understanding of the usages of different types of equity, fixed income, multi-asset, and derivative instruments in Asia
  • Awareness of product structures servicing retail and institutional clients
  • Broader industry awareness including the evolving regulatory landscape and product trends
  • Experience of technology change initiatives with agile and waterfall project management practises
  • Technical expertise; competency with Microsoft Excel, Visio, PowerPoint, Word and MS Project
  • A project management certification, such as Prince 2 or Agile PM
  • Management Consulting skills also desirable
  • Fidelity International offers investment solutions and services and retirement expertise to more than 2.4 million customers globally.

    As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term.

    Operating in more than 25 locations and with $479.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

    Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance.

    Together with our Investment Solutions & Services business, we invest $371 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

    Find out more about what we do, our history, and how you could be a part of our future at

  • Data as of 31 March 2020
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