Assistant Propositions Manager (General Insurance)
Zurich Insurance Group Ltd
Hong Kong
32天前

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to support the product and proposition initiatives and development of General Insurance including Personal Lines and SME.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"

Your role As a Assistant Propositions Manager, your main responsibilities will involve :

  • Support Customer Experience & Propositions Development Manager to identify, lead, execute and review the propositions and customer experience projects with internal key stakeholders
  • Drive the differentiating propositions
  • Drive the improvement actions / real WOW customer experience along customer journey
  • Assist in developing the propositions from concept generation, data & information research, product / market comparison with analysis to teams coordination
  • Monitor and translate the Voice of Customers (VoC) to insightful recommendations / actions to the business teams
  • Drive, facilitate and monitor the related VoC improvement actions
  • Develop and maintain business intelligence to support customer and business insight
  • Understand market trend and competitors to provide intelligence for product positioning and product design, helping evaluate competitive product initiatives & identifying opportunities
  • Develop the best practice and guidelines for the propositions development aligning the group’s directive
  • Support the regular and adhoc research studies from questionnaire design to analysis (including desk research, customer research, etc)
  • Support the identified Customer Experience projects and ad hoc projects
  • Your Skills and Experience As a Assistant Propositions Manager, your skills and qualifications will ideally include :

  • Minimum 5 years’ relevant experience in insurance product proposition or product development, strongly preferably in General Insurance / Life Insurance
  • Good knowledge in the management and implementation of product development projects
  • Hands on experience in MS Office applications including MS Project
  • Knowledge in actuarial or statistical analysis and marketing research added advantage
  • Clear-minded, well organized, attentive to details and self-motivated with extremely strong project management skills
  • Positive thinking with customer centric-mindset
  • Strong analytical and interpersonal skills; sensitive to numbers
  • Good communication and presentation skills
  • Excellent command of written and spoken English and Chinese
  • Additional Information Primary work location is Hong Kong. You can apply by clicking on the button Apply online Who we are Looking for a career that will excite, challenge and inspire you?

    Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

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