Assistant Education Manager
loreal
Hong Kong
3天前

We believe in beauty of every human being andthe world we live in. We believe it is us that aspire the beauty of the world.

By challenging the impossible, bringing products of the best quality anddelivering customer centric service, we illustrate the beauty of life. Want tojoin us?

If you want to be better, strongerand more, let’s design your path together.

Key JobAccountabilities :

  • Localize the education programs with South East Asia & other countries
  • Simplify classroom training material adapting to the culture and brand strategies
  • Analyze KPIs and feedback from mysterious shopper programs
  • Execute educational programs including product knowledge & service excellence to serve the business objectives
  • Coach & empower frontline colleagues to serve our global shoppers across South East Asia, HK, Macau & Taiwan
  • Partner with store managers & commercial team to advise from education perspective
  • Support education initiatives and ad-hoc projects for improvement
  • Requirements :

  • Passionate about training & people empowerment by learning & development
  • Sensitive to business across cultures & geographies
  • Listen, network and connect to people from all walks of life
  • Training delivery skills, communication skills and presentation skills
  • People & service oriented
  • Fluent English & Mandarin are MUST
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