Customer Service Representative
Wells Fargo
Hong Kong Hong Kong
3天前

Market Job Description

About Wells Fargo : Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $1.

9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Responsible for responding to inquiries and complaints on more complex products / services and / or from premier customers. Duties may include :

  • resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line;
  • performing extensive research to resolve the complex customer problems;
  • providing guidance and assistance to less experienced representatives either on the spot and / or via telephone;
  • providing training on policies and procedures, new or enhanced services and / or procedural changes.

    Market Skills and Certifications

  • Experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Able to work on HK public holidays; under Typhoon and Black Rainstorm situation (with competitive allowance)
  • Fixed Shift hours : 0600 1500
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

    Step 2
    申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvo同意處理我的數據並向我發送電子郵件提醒,詳見neuvo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表