Advisor, Policy Administration – Individual
Bupa
Hong Kong
2d ago

Responsibilities :

  • Contributing with ideas to ensure the project is a success and participate in UAT deliver with a good quality
  • Gathering and analyzing requirement for UAT
  • Record and review the test result base on specifications and requirements
  • Assist Manager to review administrative forms and product-related materials, and propose to manager on necessary changes to ensure the contents are aligned with principal guidelines and processes, as well as seamless customer experiences
  • Support the assigned day to day policy administration activities independently with quality assurance compliance
  • Ensure the tasks are done within the turnaround time, by following the procedure and guideline
  • Handle and follow up enquiries within a reasonable time relating to matter such as policy issuance, subscription payment status and change of particulars etc
  • Verify data from various daily, monthly reports to ensure the accuracy rate of processing
  • Perform quality audit checking on fulfilment package, medical card issuance etc
  • Reporting discovered incidents / errors for correction / continuous improvement
  • Ensure risks and controls are appropriately identified and managed
  • Investigating cause of error that occurred during the processing
  • Identity problems and escalate to line Manager with making recommendation for solution
  • Qualifications, Training and Experience :

  • Bachelor's degree required
  • Experience on Project / UAT and quality assurance
  • At least 2 years relevant experience in a policy administration in insurance company
  • With problem solving skill and logical thinking; ability to identify source of data and analyse data to construct a case with reasonable recommendations and decisions, supported by sound justifications
  • Experience in process management and transformation will be an advantage
  • Good awareness of risk control and can work independent
  • Good communication, fluency in written and spoken English and Cantonese is required.
  • Customer-focused
  • Able to work under pressure with positive working attitude
  • Good time management
  • Accountable
  • Proficiency in MS office applications and Chinese Word Processing
  • Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

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