CRC
Richemont
Hong Kong, HK, HK
1天前

KEY RESPONSIBILITIES

  • Speak with our clients by telephone, email and social media, ensuring you faithfully represent our prestigious brands
  • Facilitate online and phone sales to reach set goals and objectives
  • Deliver information on our exceptional brands and products to customers, and collect valuable feedback from customers to help brands maintain their leading position
  • Collaborate with a range of teams in the Group, including brands, repairs and after-sales teams, IT and e-Commerce teams and other teams around the world
  • Accurately process all required data / information while maintaining the strict confidentiality and other critical data processing guidelines
  • Escalate any emergency issues to the leadership team
  • Identify trends in customer satisfaction or dissatisfaction and report findings to the leadership team
  • Support teams in usability and user acceptance tests for our websites, e-Boutiques and other important systems, including reporting findings on any system improvement you identify
  • Follow company policies and procedures as outlined and represent the Group’s professional image at all times
  • REQUIREMENTS

  • Fluent in English, Cantonese and Mandarin
  • Good command of written Chinese and English
  • Experience in retail sales or customer service in the luxury / high-end goods domain, or
  • Experience in contact centre / e-commerce related activities
  • Customer service and sales oriented
  • PC literacy, experience with e-Commerce and CRM tools are a plus
  • Flexibility with working in shifts, and work on weekend and public holidays if required
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