Desktop Support Engineer
eTeam Hong Kong
Hong Kong, HK

Must have skills*

  • Handle Escalated calls from Service Desk which require Touch Services.
  • Participating in release of new IT services / applications into production
  • Completion of documentation including Trouble Tickets
  • Install / Configure software on a system.
  • Fixing issues with OS software (Windows and MacOS) and hardware.
  • Attend meetings with the Clients and support personnel when required and publish the minutes of the meeting.
  • Provides weekend on-call support coverage as and when required.
  • Local Server and storage management guided by the offshore teams
  • Local Network management guided by the offshore teams
  • Infra related project management
  • Manual replacement of Tapes where required.
  • Responsible for IMAC / Break fix activities.
  • Modifying, establishing OS and environment parameters as requested through ticketing system.
  • Install / Configure software on a system
  • Fixing issues with OS software and hardware.
  • Initial configurations of the Switch / Router / FW Server
  • Placing the Network devices on the Rack,LAN Cabling from Patch panel to Network device
  • Testing of the new network device / WAN circuits and enable for production based on the instructions from the Regional / offshore network team
  • Restart of Network devices, servers / printers, storage
  • Troubleshoot the same with offshore teams and external support companies
  • Checking of LAN cable to / from patch panel.
  • Coordinate / Facilitate with the WAN service provider for testing / Diagnosis / resolution.
  • Coordinate / Facilitate with the Hardware Vendor for resolution.
  • Login to the Network devices & perform tasks based on the instructions from the TCS Network team.
  • Checking the status of status panels of servers, UPS
  • Co-ordinating the physical movement of servers, A / C, UPS etc
  • Plugging / Unplugging of server cables (Network, Power etc)
  • Coordination during datacenter powerdown / powerup process
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