Global Head of eCommerce (Design, Build & Support) - HSBC Securities Services
Hong Kong, Hong Kong
source : EFinancialCareers Ltd

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future.

Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-

custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Global Head of eCommerce (Design, Build & Support) .

Principal responsibilities

  • Plan, scope, build and deliver projects to meet the desired strategic direction of the business, contributing to and aligning with a product vision set out by HSS Product Management
  • Ensure an overarching roadmap is created, agreed and executed to deliver platform and process rationalisation in line with eCommerce under the HSS Growth initiative
  • Develop and build out a leadership team to ensure appropriate resources are secured and deployed to deliver in accordance with the Programme roadmap
  • Provide close integrated support for the eCommerce product group in the development of the strategy, introduction of new services and technology
  • Build effective relationships with key clients and act as an escalation point for clients regarding change within this product set
  • Partner with the product group to form part of the pre-sales process, conveying current and future capabilities to client prospects, and acting as overall lead for any subsequent product build required to on-board client
  • Extensive interaction with HSS executive stakeholders, across both the business and functions globally, and work with counterparts in other parts of HSBC on initiatives which provide group-
  • wide benefits, be that streamlining or growth agenda based

  • Define Critical Success Factors, Key Performance Indicators and other objectives that must be met by each project
  • Identify and engage all key stakeholders, contributors, and business and technical resources that must participate in the assigned projects and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan
  • Produce effective progress reports for assigned projects to keep management appraised of workstream status, major risks and issues, scope changes, resource changes and milestone achievement or misses
  • Chair and facilitate regular Global Steering Committee meetings to ensure effective and timely decision making from executive programme sponsors
  • Develop relationships with any third party suppliers, identifying and monitoring dependencies between internal and external providers
  • Ensure compliance with all relevant internal instructions and external regulatory requirements, including the management of operational risk and adherence to the Group'
  • s standards of ethical behaviour


  • Proven track record in delivering multi-workstream, complex, cross organisational / geographical business and IT change within the Securities industry
  • Able to articulate a challenging strategic vision and motivate people to achieve this
  • Strong leadership, relationship management and networking skills
  • International experience or experience of dealing with international resources, and the ability to operate across a global footprint
  • Excellent 360 degree communication and interpersonal skills
  • Practical experience of working on either the 'Buy' or 'Sell' side of the Securities industry
  • Experience and knowledge of Agile delivery frameworks - this role will be expected to lead through a transition of the delivery operating model, therefore a high degree of commitment to a vision for change is essential
  • Planning, time management and resource management skills
  • Proven experience in identifying and managing the risks, issues and dependencies related to large, complex programmes
  • You'll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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