Senior Specialist, Client Service (Corporate Trust)
BNY Mellon
Hong Kong, Hong Kong
source : EFinancialCareers Ltd
  • Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • May resolve atypical issues or escalate to management as appropriate.
  • Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and extensive experience to analyze information.
  • Uses masterful communication skills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY Mellon services and offerings.
  • Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • Resolves the most complex or non-routine client issues or inquires, as needed.
  • Leads resolution of issues escalated by more junior team members.
  • Uses extensive knowledge of client issues and needs to lead business development efforts.
  • Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Leads internal activities and initiatives designed to improve the client experience.
  • Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements.
  • Supports multiple, complex client accounts.
  • Qualifications

    10 - 12 years oftotal work experience preferred

    Experience in an operational area and / or client services preferred

    BNY Mellon is an Equal Employment Opportunity Employer.

    Primary Location : Hong Kong-Hong Kong-Hong Kong

    Internal Jobcode : 70102

    Organization : Corporate Trust-HR06320

    Requisition Number : 1907690

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