Social Product Specialist (Greater China and Japan)
Hong Kong, Hong Kong

About this role

As a Social Product Specialist, you will be in close collaboration with our Client Acquisition, Enterprise, Growth and Account Executive teams across Hong Kong, China and Japan - these teams comprise of Meltwater’s seasoned sales people who are in charge of driving Meltwater’s business upmarket and more heavily into the social space.

You will be a critical resource in enabling sales to be more effective overall - providing sales with the content, training, and tools to continue to grow our Social business across both regions.

As the subject matter expert in social, digital & marketing solutions, you will have the opportunity to work in both an external client facing and internal consultancy role, serving as a key partner in Meltwater’s push into the social space.

You will not only get to work with a wide breadth of Meltwater’s product offerings, but also get up close and personal with fortune 1000 companies and agencies across all industries, sharpening your business acumen every step of the way.

You will be a collaborator and sales accelerator, enabling our senior sellers to get in more social business for the company, while providing strategic counsel on industry best practices, product use cases, competitive positioning and thought leadership for all things social.

Meltwater Social is our full stack social platform that cuts across social listening, publishing, engagement, and analytics.

With the largest global mainstream news and social media source base, we enable any analysis to be built on top of the most complete data set possible.

Beyond just social listening, we enable marketers to drive conversions across the marketing funnel through community management tools, audience insight & affinity analysis, influencer discovery & management, and even single view visualization of Earned, Owned and Paid media.

We surface these insights through our web & mobile applications, reports and alerts, and enable our clients to integrate it with their marketing stack through Meltwater’s APIs.

What you will be doing?

As the Subject Matter Expert for Meltwater’s social solutions, you will be a key partner to Client Acquisition, Enterprise, Growth and Account Executive teams across Hong Kong, China and Japan, to grow Meltwater’s business towards the social space

  • Knowledge transfer and advocating the value of social insights / social media & analytics tools to both internal senior sellers & external clients, with the overall goal of increasing the office’s social competency and in turn get in more business from social
  • External client facing & presales work - attend client meetings and collaborate with senior sellers on use case solutions for clients, share best practices & case studies, advocate how social can be applied to all parts of a business, facilitate the development of compelling client proposals, presentations decks and pitches, POCs, etc.
  • Internal stakeholder management - act as a critical resource for the senior sales by offering guidance on best-in-class social & digital strategies, sharing competitor intelligence, and providing internal trainings or running sparring sessions
  • Product expert & champion - join global product calls to learn more of our product improvements and developments, product partnerships, offer feedback to product teams, and participate in product roll-outs
  • Consistent self-enrichment to stay the key leader in the region for social industry knowledge, technical know-how, competitor updates, etc essentially a champion of the social space
  • Responsible for manning a dedicated messaging channel with the senior sales for all things social, making sure to provide precise information quickly and equip sales with the social knowledge to approach clients more effectively
  • The perks of working with us!

  • Awesome coworkers
  • Competitive Compensation Package
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more
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