Main responsibilities :
Base on Priority, resolved cases assigned by other teams.
Open and update cases on the ticket system, and keep clients well informed.
Monitor and review unassigned requests escalated by other teams.
Handle Desktop PC / Mobile requests.
Handle Presentation / Video Conference / Town hall Setup requests.
Handle User Relocation requests.
Handle New Hardware & Equipment setup
Log all hardware changes on asset management system.
Keep track of Hardware & Accessories Inventory.
Handle new system or application implementations including DR.
All our positions are open to people with disabilities
Excellent communication skills and customer-oriented.
Responsible and committed team player with strong interpersonal skills.
Good command of both written and spoken English.
Excellent troubleshooting skills and able to follow process and procedure.
Support Knowledge on Active Directory, Blackberry GOOD, (MS Products : Office, Outlook, Share Point, Skype, Windows OS), Network Protocols.
Hardware Knowledge on Desktop, Laptop, Smartphone (Android & IOS), Video Conference.
Work in shift and rotation base. (Monday to Friday, 6 : 00am to 2 : 00pm / 7 : 30am to 4 : 30pm / 8 : 00am to 5 : 00pm / 9 : 00am to 6 : 00pm / 10 : 30am to 7 : 30pm)
Occasion required working on HK Public Holidays.
Knowledge on writing scripts on SCCM or SMS will be an advantage
Requirement (Qualification / Years of Experience / Skill / Knowledge)
Minimum 3+ years with hands-on experience in a helpdesk or desktop support position.
IT Project coordination experience will be required.
Strong written and verbal communication skills.
Fluent in English.
Investment banking experience will be advantageous but not mandatory.
Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.
Providing daily operational and handle technical requests to end-users in a proactive and professional manner
Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
Participating on Desktop related projects.
Job code : 19000IDU
Business unit : Societe Generale Hong Kong Branch
Starting date : 20 / 07 / 2019
Date of publication : 01 / 07 / 2019