Desktop Support Engineer (Back Office Support) - Information Technology Hong Kong
Hong Kong, Hong Kong
source : EFinancialCareers Ltd

Main responsibilities :

  • Base on Priority, resolved cases assigned by other teams.
  • Open and update cases on the ticket system, and keep clients well informed.
  • Monitor and review unassigned requests escalated by other teams.
  • Handle Desktop PC / Mobile requests.
  • Handle Presentation / Video Conference / Town hall Setup requests.
  • Handle User Relocation requests.
  • Handle New Hardware & Equipment setup
  • Log all hardware changes on asset management system.
  • Keep track of Hardware & Accessories Inventory.
  • Handle new system or application implementations including DR.
  • All our positions are open to people with disabilities

    Skills :

  • Excellent communication skills and customer-oriented.
  • Responsible and committed team player with strong interpersonal skills.
  • Good command of both written and spoken English.
  • Excellent troubleshooting skills and able to follow process and procedure.
  • Support Knowledge on Active Directory, Blackberry GOOD, (MS Products : Office, Outlook, Share Point, Skype, Windows OS), Network Protocols.
  • Hardware Knowledge on Desktop, Laptop, Smartphone (Android & IOS), Video Conference.
  • Work in shift and rotation base. (Monday to Friday, 6 : 00am to 2 : 00pm / 7 : 30am to 4 : 30pm / 8 : 00am to 5 : 00pm / 9 : 00am to 6 : 00pm / 10 : 30am to 7 : 30pm)
  • Occasion required working on HK Public Holidays.
  • Knowledge on writing scripts on SCCM or SMS will be an advantage
  • Requirement (Qualification / Years of Experience / Skill / Knowledge)

  • Minimum 3+ years with hands-on experience in a helpdesk or desktop support position.
  • IT Project coordination experience will be required.
  • Strong written and verbal communication skills.
  • Fluent in English.
  • Investment banking experience will be advantageous but not mandatory.
  • Environment

    Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

  • Providing daily operational and handle technical requests to end-users in a proactive and professional manner
  • Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
  • Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
  • Participating on Desktop related projects.
  • Job code : 19000IDU

    Business unit : Societe Generale Hong Kong Branch

    Starting date : 20 / 07 / 2019

    Date of publication : 01 / 07 / 2019

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