Officer, Customer Service (Motor Business Focused)
Liberty Insurance Pte Ltd
Hong Kong

Major Responsibilities :

  • Single point of contact for all customer inquiries †underwriting, claims and general enquiries
  • Provide quality and professional advice to Liberty’s agents / brokers and customers on general insurance products
  • Resolving all in scope enquiries and adopt appropriate escalation when required
  • Meeting service level and KPIs defined by the company
  • Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Requirements :

  • Diploma with at least 2 - 4 years working experience in customer services
  • Familiar with the workflow and procedures of call center operations in motor line insurance will be an advantage
  • Passed in IIQE Paper 1 and 2 is a must
  • Excellent complaint handling and communication skills
  • Detail oriented, customer focus with strong communication and complaint handling skills
  • Self-motivated, good team player with strong sense of ownership
  • Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferred
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