Regional International Supply Chain Program Specialist
Kuehne Nagel
Hong Kong, Hong Kong

Working with customers and suppliers the world over, our International Supply Chain (ISC) team provides real-time visibility and control over the entire order management process.

If you are interested in a challenging career with a global logistics leader, manage customer relationships and drive operational excellence, this is an excellent opportunity to join our rapidly growing team in Hong Kong.

Your Role

In this role, you will take the lead in building strong working relationships with the assigned customers. You will also actively seek opportunities to drive continuous improvement and ensure the highest levels of customer satisfaction.

Your Responsibilities

  • To develop + maintain expert knowledge of customers’ business needs + our solutions offering.
  • To build strong relationships with our customers + network through daily interaction.
  • To maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions.
  • To ensure awareness + full understanding of all customer related processes + deliverables by providing regular training to internal stakeholders.
  • To establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures.
  • To identify performance gaps + collaborate with origin offices to perform preventative / corrective actions + escalate structural issues + risks related to systems / resources / facilities.
  • To organize, prepare + conduct regular performance reviews.
  • To co-create, document + deliver improvement initiatives based on the agreed supply chain value roadmap with customers.
  • Your Skills and Experiences

    Ideally, you should have strong project management skills + knowledge of ISC solutions. Also, you should be able to effortlessly communicate with different stakeholders, manage complexity + ambiguity.

    Good Reasons to Join

    We are interested in individuals who demonstrate drive and a customer-focused mindset. In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

    To find out why Kuehne + Nagel is the best place to build your logistics career, start a conversation with us and click apply today!


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