Assistant Digital Payment Manager – Hang Seng Bank
HSBC Group
Hong Kong, China
4天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Digital Payment Manager

Consumer Assets Unsecured Loans

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We are currently seeking high caliber individual to join our department as Assistant Digital Payment Manager .

Principal responsibilities

  • Develop business strategies to ensure the achievement of AOP on digital payment adoption and usage
  • Formulate product / service directions to maintain competitiveness / market leading position
  • Strengthen the Banks’s competitive edge through innovative product management / development amid intensifying competition from traditional card issuers and emerging third-
  • party payment providers

  • Collaborate with departments in Card Product Development, software development team and external vendors to ensure delivery of quality products and services to customers (internal and external) on time
  • Drive vendors to deliver premium services to support the attainment of our digital payment goals
  • Ensure all relevant control measures are undertaken to minimize the risk exposure of the Bank.
  • Review and ensure all business and new product launch procedures are followed before launch
  • Requirements :

  • University degree in Business Administration, Marketing, Communications, Information Technology or a related discipline
  • Minimum of 3 years’ relevant experience preferably in developing or managing new card products, ecommerce payment solutions or digital products, with exposure to financial services industry preferred
  • Good digital marketing sense, detail-oriented, capable of working independently and under pressure
  • Knowledge of card business and product development preferred
  • Excellent interpersonal skills and attention to details
  • Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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