A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Digital Payment Manager
Consumer Assets Unsecured Loans
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.
We are currently seeking high caliber individual to join our department as Assistant Digital Payment Manager .
Develop business strategies to ensure the achievement of AOP on digital payment adoption and usage
Formulate product / service directions to maintain competitiveness / market leading position
Strengthen the Banks’s competitive edge through innovative product management / development amid intensifying competition from traditional card issuers and emerging third-
party payment providers
Collaborate with departments in Card Product Development, software development team and external vendors to ensure delivery of quality products and services to customers (internal and external) on time
Drive vendors to deliver premium services to support the attainment of our digital payment goals
Ensure all relevant control measures are undertaken to minimize the risk exposure of the Bank.
Review and ensure all business and new product launch procedures are followed before launch
University degree in Business Administration, Marketing, Communications, Information Technology or a related discipline
Minimum of 3 years’ relevant experience preferably in developing or managing new card products, ecommerce payment solutions or digital products, with exposure to financial services industry preferred
Good digital marketing sense, detail-oriented, capable of working independently and under pressure
Knowledge of card business and product development preferred
Excellent interpersonal skills and attention to details
Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes