IT Helpdesk Support(Bank)
Laichikok, Kowloon

IT Helpdesk Support(Bank)

Company : Corporation / Salary : $Negotiable

The Job :

  • Undertake daily operational checks, investigating and resolving, or escalating, any problems identified
  • Answer, evaluate and prioritise incoming helpdesk call via phone, e-mail and in-person requests for assistance from users experiencing problems with IT infrastructure
  • Liaise with external providers of hardware and software to resolves IT issues
  • Document all software and hardware installations
  • Ensure that contingency procedures are documented, maintained and regularly tested
  • Requirements :

  • Diploma or above
  • 1 years' experience in IT support or helpdesk in Windows platform in banking environment
  • Support experience of Microsoft Windows Server, SCCM, Windows XP / 7, MS Office and local network
  • Holder of MCSE, MOS or CCNA certification is an advantage
  • Good analytical, troubleshooting skills and working attitude
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