The Role :
Review customer cross connect and disconnect requests utilizing a web-based ticketing system.
Verify LOA (Letter of Authorization) information and ensure accurate billing is applied as per customer contract
Ensure accuracy of customer interconnection inventory.
Act as primary point for various data entry projects
Learn and understand the Digital Realty Trust Business Model through review of marketing materials to ensure the Provisioners knowledge of Digital Realty Trust.
The Requirements :
Associate Degree in Business or one yeat Telecom Experience
Customer service experience preferred
Must have excellent written and oral communication skills.
Must be able to resolve customer problems effectively.
Must be proficient in MS applications.
Must work well in a team environment.
General Knowledge of Circuit Provisioning
Knowledge of / IXC / CLEC / inter-company operations and procedures
Knowledge of a Colocation or Data Center industry
Digital Realty : Where the cloud lives and business thrives
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses.
Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise.
The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.