Digital Realty
Quarry Bay

The Role :

  • Review customer cross connect and disconnect requests utilizing a web-based ticketing system.
  • Verify LOA (Letter of Authorization) information and ensure accurate billing is applied as per customer contract
  • Ensure accuracy of customer interconnection inventory.
  • Act as primary point for various data entry projects
  • Learn and understand the Digital Realty Trust Business Model through review of marketing materials to ensure the Provisioners knowledge of Digital Realty Trust.
  • The Requirements :

  • Associate Degree in Business or one yeat Telecom Experience
  • Customer service experience preferred
  • Must have excellent written and oral communication skills.
  • Must be able to resolve customer problems effectively.
  • Must be proficient in MS applications.
  • Must work well in a team environment.
  • General Knowledge of Circuit Provisioning
  • Knowledge of / IXC / CLEC / inter-company operations and procedures
  • Knowledge of a Colocation or Data Center industry
  • Digital Realty : Where the cloud lives and business thrives

    We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses.

    Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise.

    The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.


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