Key Responsibilities
Reporting to manager of Global Client Service Plus, support onboarding of new clients an in all Asia locations
Work with Implementation and Operation teams to improve client onboarding experience
Perform operational due diligence, co-ordinate and support client setup, Production Verification Test planning and support, and post go live monitoring
Client Exceptions monitoring, escalation and solutioning; liaise with Product and Technology to implement solution
Post Go Live review of KPIs ( STP, Sanction, Investigations, Client queries) and responsible for remediation and improvement
Provide weekly client scorecard to track client onboarding experience from front to back
Provide support for sensitive high value payments from key clients, prepare execution plan and work with all stakeholders to provide end to end monitoring
Provide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc.
to ensure consistent transformation plan and seamless execution
Skills Required
At least 5 years’ experience and a working knowledge of various aspects of Cash Operations; client service experience will be a good value add
Client focus minded
Detail oriented and methodical, good analytical skills
Possesses strong time management skills, ability to work under pressure
Demonstrates strong interpersonal and communication skills
Quality focused work ethic and strong controls mind-set
Adaptable to work in an evolving and changeable environment
Proactively manage and drive forward own career, identifying personal training needs for development
Fluent written and oral communication skills in English; local language is added advantage 
