JPM Payments - Global Client Service Plus - Associate
JPMorgan Chase and Co
Kwun Tong, Kowloon, Hong Kong

Key Responsibilities

  • Reporting to manager of Global Client Service Plus, support onboarding of new clients an in all Asia locations
  • Work with Implementation and Operation teams to improve client onboarding experience
  • Perform operational due diligence, co-ordinate and support client setup, Production Verification Test planning and support, and post go live monitoring
  • Client Exceptions monitoring, escalation and solutioning; liaise with Product and Technology to implement solution
  • Post Go Live review of KPIs ( STP, Sanction, Investigations, Client queries) and responsible for remediation and improvement
  • Provide weekly client scorecard to track client onboarding experience from front to back
  • Provide support for sensitive high value payments from key clients, prepare execution plan and work with all stakeholders to provide end to end monitoring
  • Provide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc.
  • to ensure consistent transformation plan and seamless execution

    Skills Required

  • At least 5 years’ experience and a working knowledge of various aspects of Cash Operations; client service experience will be a good value add
  • Client focus minded
  • Detail oriented and methodical, good analytical skills
  • Possesses strong time management skills, ability to work under pressure
  • Demonstrates strong interpersonal and communication skills
  • Quality focused work ethic and strong controls mind-set
  • Adaptable to work in an evolving and changeable environment
  • Proactively manage and drive forward own career, identifying personal training needs for development
  • Fluent written and oral communication skills in English; local language is added advantage
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