CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx : 941) (NYSE : CHL), which ranks 47th on the Fortune Global 500.
Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring.
At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.
Department : Quality Assurance Department
In this position, you will :
Assist Supervisor to execute of the performance tracking system
Collect data i.e. Survey result / report from departments and system for preparation of statistical report
Keep monitoring the service indicators of key touch points to meet the agreed targets
Assist Team to organize service quality activity for staff and customer (focus Group) to collect feedback.
According result of performance tracking system to drive different departments to review service, products, system and workflow to identify the area for improvement
Prepare reports on quality improvement measures to measure effectiveness to the Company
To be successful in this position, you should meet the following requirements :
Diploma or above in Quality Assurance or equivalent;
At least 1 years relevant customer management / customer service preferably in Telecommunication industry
Knowledge and experience in Quality Assurance will be advantageous
Good Interpersonal and communications skills
Self-motivated and work independent
Customer Centric with high service quality sense
Hands-on experience in PC operation (e.g. Word, Excel, PowerPoint)
Good command of spoken & written English & Chinese
When you work : 5 days work
5 days work
8 hours / day
What you enjoy : Double pay
Discretionary Performance bonus