Assistant Quality Assurance Specialist
China Mobile Hong Kong Co. Ltd.
Hong Kong
4天前

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx : 941) (NYSE : CHL), which ranks 47th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring.

At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department : Quality Assurance Department

In this position, you will :

  • Assist Supervisor to execute of the performance tracking system
  • Collect data i.e. Survey result / report from departments and system for preparation of statistical report
  • Keep monitoring the service indicators of key touch points to meet the agreed targets
  • Assist Team to organize service quality activity for staff and customer (focus Group) to collect feedback.
  • According result of performance tracking system to drive different departments to review service, products, system and workflow to identify the area for improvement
  • Prepare reports on quality improvement measures to measure effectiveness to the Company
  • To be successful in this position, you should meet the following requirements :

  • Diploma or above in Quality Assurance or equivalent;
  • At least 1 years relevant customer management / customer service preferably in Telecommunication industry
  • Knowledge and experience in Quality Assurance will be advantageous
  • Good Interpersonal and communications skills
  • Self-motivated and work independent
  • Customer Centric with high service quality sense
  • Hands-on experience in PC operation (e.g. Word, Excel, PowerPoint)
  • Good command of spoken & written English & Chinese
  • When you work :
  • 5 days work
  • 5 days work
  • 8 hours / day
  • What you enjoy :
  • Double pay
  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount
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