Client Relations Manager
Hong Kong, Hong Kong

Client Relations Manager

Hong Kong, Hong Kong Customer Service Full-time PR Newswire, a Cision Ltd. company, is a leading global provider of news distribution and earned media software and services.

In conjunction with Cision’s cloud-based communications product suite, PR Newswire's services enable marketers, corporate communicators, and investor relations officers to identify key influencers, engage target audiences, craft and distribute strategic content, and measure meaningful impact.

Combining the world's largest multi-channel, multi-cultural content dissemination network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world.

PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, the Middle East, Africa and Asia-Pacific regions.

Primary Duties & Responsibilities

  • As a Client Relations Manager, you will oversee daily activities at the Client Relations Team
  • Analyze customer feedback and root causes of enquiries and complaints; identify areas for improvement to enhance service quality
  • Collaborate with other internal teams to ensure a smooth service delivery workflow
  • Motivate and manage a team of staff to raise our service standards and enhance relations with clients
  • Attend client meetings when needed
  • Desired Skills and Experience :

  • Bachelor’s degree in Business or related disciplines
  • 5 years of experience of Customer Service, Public Relations, Investor Relations or Marketing Services will be an advantage
  • Good understanding in the public relations, investor relations and marketing communications industries as well as the media communities
  • High level of self-motivation, Good interpersonal, communications and problem-solving skills
  • Customer-oriented
  • Fluency in both spoken and written English is a must
  • Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success.

    Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

    Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

    Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.


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