Senior Infrastructure Technical Analyst
Manulife Hong Kong
Hong Kong, Hong Kong
source : EFinancialCareers Ltd

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Does change excite you? Do you want to be a member of a team that redefines how we get work done? We are changing the way we build software and we want you to be part of it.

The customer is at the focus of everything we do, and millions of end users rely on our products daily.

The Global Wealth and Asset Management's IT department is looking for a candidate to fill this position : Senior Infrastructure Technical Analyst

As a Senior Infrastructure Technical Analyst, you will manage our infrastructure service provider's deliverables from our corporate and external service providers .

You will work on a dynamic and high performing team to provide infrastructure analysis and platform management to support the Wealth and Asset Management applications, ensure timely delivery, and meet quality targets within an agile environment.

If you have worked in a collaborative environment with multiple & simultaneous work streams, we would like to talk to you!

In this position, you will be involved with the following :

  • Analyze infrastructure requirement, implement new and existing technology stack to support the Wealth an d Asset Management suite of front-to-back applications
  • Collaborate well with application analysts. engineers and the product team to ensure accurate implementation and delivery of infrastructure services, network and security access.
  • Be a liaison to the Enterprise Technology Teams to ensure the service SLAs match design specifications, corporate standards, and standard methodologies
  • Find opportunities for optimizing infrastructure and system effectiveness
  • Perform and coordinate DR testing to ensure compliance to defined goals
  • Work with team members to analyze and resolve system defects
  • Produce comprehensive documentation for systems and services developed
  • Participate in CAB and ARB for representing WAM IT business.
  • Provide feedback into the project estimation process as requested
  • Continuious communication and liaison between technology and business partners.
  • You will bring :

  • You have a strong technoology background
  • Prior experience in infrastructure management, operation, analysis, and support
  • Proven diagnostic, analytical, conceptual and problem-solving skills
  • You understand the ITIL and the SDLC processes
  • You are able to work within a global delivery team
  • Strong planning and organizational skills to self-manage time to meet delivery schedules
  • Strong written and verbal communication, social, and presentation skills
  • Interest to collaborate in an agile environment to meet business objectives
  • Sees actions as a series of linked steps
  • Understands informal structure, company culture, cooperation & information sharing within the company
  • Assets :

  • 5-7 years of work experience in a financial or insurance industry
  • Some experience in the following but not limited to : Cyberark, Service Now, Jira, Azure, Terminal Services, Trade floor technologies, CA automated jobs
  • Insurance or financial business insight is a plus
  • Proven knowledge of structured analysis and design techniques, an added bonus.
  • If you are ready to unleash your potential, it's time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.

    0 billion in payments to our customers.

    Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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