Senior Manager, Organizational Innovation, Innovation & Ecosystems
DBS Bank
Queen's Road Central, Hong Kong, China

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth : Greater China, Southeast Asia and South Asia.

The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named Asia’s Best Bank by The Banker, a member of the Financial Times group, and Best Bank in Asia-

Pacific by Global Finance. The bank has also been named Safest Bank in Asia by Global Finance for nine consecutive years from 2009 to 2017.


  • Drive customer and employee experience improvementinitiatives and new initiatives within and across functions.
  • Drive UI / UX design projects to improve usability andend-to-end customer experience.
  • Identify customer experience improvement opportunitiesthrough customer immersion, workshops, and market research with 4D (HumanCentre Design) and Agile methodology embedded with human-centric mindsets.
  • Contribute to driving innovation culture within the Bankthrough knowledge sharing, e-learning design, etc.
  • Keep up-to-date with latest UI / UX and design trends.
  • Engage project teams (business representatives, IT,operations, subject matter experts, other departments) to ensure the projectsare delivered according to sponsors’expectations, agreed time and cost estimates.
  • Key member of the Organizational Innovation team (within thelarger Innovation and Ecosystems team) and also supporting and working closelywith the other pillars of the Innovation team including Ecosystems, StartupXchange and Open APIs.
  • Initiate design projects to improve the customer andemployee experience.
  • Define and agree project scope with relevant stakeholders toachieve desired business outcomes.
  • Support the business delivery of the key initiatives via 4Dand Agile methodology.
  • Facilitate and conduct workshops within and acrossfunctions.
  • Requirement

  • Degree holder in Design
  • More than 3 years’ work experience in areas of UI / UX design,customer experience improvement, workshop facilitation, agile / projectmanagement.
  • Experience in Banking or Financial industry is a plus.
  • Strong human-centric design mindset.
  • A drive to learn and master design-thinking techniques.
  • Good analytical, presentation, writing and communicationskills.
  • Have a passion for discovering customer insights and workingwith stakeholders to improve customer experience
  • Professional knowledge and skills including but not limitedto Human-Centric Design
  • Proactive and adaptable personality, able to work in amatrixed structure
  • Flexibility and ability to multi-task and take on differenttypes of roles and activities at the same time
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