Maintain the smooth daily operation of claims section
Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence
Claims assessment in compliance with authority levels
Support the claims function in prompt and accurate settlement of claims and negotiation with different parties
Ensure claims procedure in compliance with company’s rules and successful implementation of procedures to avoid claims abuse
Meet the claim service standard and turnaround time
Involve in approving claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits.
Responsible for handling enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff
Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.
Analyze, provide advice and handling strategy for complaint / appeal claim cases independently
Assist in coaching, developing, and managing junior staffs to ensure the best service standards are being achieved, and facilitating training sessions to sales force when necessary
Assist in preparing management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of works
Involve in departmental / company projects where necessary
Assist in any ad-hoc projects, system enhancement or tasks assigned by the superior
Back-up teammate’s work if necessary due to insufficient manpower of the team
Degree / Diploma holder; Form 7 graduate with relevant claims experience will also be considered
Over 4 years experience in Medical Insurance claims handling
Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) is preferable
Knowledge of Medical insurance products, claims procedure and operations.
Experience in handling claims related projects is highly preferred
Basic medical skill is preferable
Strong customer-oriented mindset & skills
Good communication and interpersonal skills
Able to deal with difficult people and mature to handle awful situation with good complaint handling skills
Proficient in MS Word, Excel and Chinese word processing.
Good command of both spoken and written English and Chinese
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to .
Location(s) : HK - Hong Kong