The Regional Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account.
The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry.
Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.
In order to drive growth as well as to develop innovative, value-added and client focused solutions and increase retention, the Client Manager will also be responsible for :
Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
Client Managers must be able to get under the skin’ of the clients they work with and understand their individual needs, motivations , in order to develop truly customer focused solutions
Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program
Identifying innovative solutions to enhance productivity & improve traveler / caller experience during service fulfillment
The Client Manager will establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, M&E and GCG Directors) in order to build a web of influence at key levels within the account
Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis
Leading the enhancement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account
Researching the marketplace and competitor products and services to highlight the value that distinguishes AEGBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers
Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions
Proven success and demonstrable positive results in a multinational account / client management, sales, consulting, or procurement experience
Proven success in selling products, services and solutions increasing client revenue and profitability
Demonstrated ability to implement and develop strategies, build action plans and set goals
Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations
A sophisticated range of communication and presentation skills
Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
Also to identify relevant insights and integrate them into the value proposition
Strong financial acumen required to leverage the key drivers of profitability
Strong business acumen required to communicate the Amex / Business Travel value proposition Strong analytical mindset
Previous large market / multinational client experience preferred.
Possess a strong understanding of the Global Business Travel marketplace.
Travel Operations knowledge required
Demonstrated knowledge of Business Travel Service Delivery and Client Management
Working knowledge of Business Travel Service Delivery technology / tools and processes.
Advanced software skills (MS Office) required
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