HR Staff Services is connecting staff, managers and local HR to Amgen's global HR programs and tools. For all global HR questions, we are the place to go to!
You will be responsible for providing HR service center support for the countries in the JAPAC area serviced by HR Connect EU / TMEA / JAPAC.
Besides your HR service center role, you will also be responsible for all recruiting operations activities for certain JAPAC countries.
Ensure that inquiries are managed and customers are serviced according to : service level agreements and local & global policies & proceduresAct as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countriesEnsure that HR transactions are processed according to global processesEnsure qualitative and timely support of recruiting activities Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge baseWorking closely with HR Tech Team on HR system improvements
Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in WorkdayProvides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policiesRepresent HR Connect in the designated countries to all staff.
Provide, based on needs and requirements, training, presentations to staff / manager and HRLog and manage calls using the case management systemProcess recruiting operations activities (offers, background checks, hire)Answer HR local policy questions to staff for designated countriesRun reports out of HR systems, create new reportsBe a Subject Matter Expert on designated HR tools, programs and systemsDevelop, manage and maintain the knowledge databaseSuggest improvements on policies and procedures between service centre sites and HR teams Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.
System Matter Expert on designated HR tools, programs and systems*Build relationships with HR teams and other key stake holders, collaborate and share best practices
Gathering requirements and testing HR system enhancement
Knowledge, Skills & Competencies
Sensible in problem resolution, shows empathyDemonstrates strong interpersonal skills Ability to transfer knowledge : (technical) processes and procedures to others Proficiency in data entry *Demonstrates Amgen values Demonstrates the ability to work without close supervision *Ability to maintain composure whilst dealing with difficult clients
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.
Bachelor's or equivalent in HR, Business Administration, Economics or equivalentOverall minimum of 2 years professional work experience within a commercial service delivery / customer service environment *Fluent in 2 or more language(s) at least English *Experience in HR Systems (preferably Workday) and processes
Multinational company experience in a service center environmentKnowledge of HCM functions in WorkdayExperience with standard operating processes and proceduresWell-
developed computer skills in the Microsoft Office 365 environment