Managing the global Workload scheduler service
Managing the global Robotic Process Automation Platform (RPA) service
Managing global VDI & VDA delivery to internal and external stakeholders
Managing and governing the operational components of the Power Platform service
Maintaining staff capabilities through the development and implementation of appropriate training and personnel development programs
Providing for the continuous evaluation and introduction of new services and products
Ensuring communication, awareness and integration with all other Pernod Ricard IT groups and initiatives
Providing operational support to all other I&O Platforms systems including but not limited to Active Directory / AAD & Office 365 (Run of Exchange, SharePoint, OneDrive, Teams, etc )
Main roles and responsibilities
Daily Operations Manage, deliver and define the strategic roadmap of Automation Platforms for Pernod RicardManage the support and delivery of global I&O Platform services in partnership with I&O Platforms leadership team through our Follow the Sun organization across key services including but not limited to : AD / AAD, Office 365, Email, Teams, Automic, RPAImplement strategic enhancements that will improve the reliability, integrity, security, and performance of the Automation Platform systems and processes.
Ensure that all operational KPIs and service level objectives are monitored and achieved.Ensure that staffing levels and skills are properly established and maintained.
Ensure that budgets are adhered to.Ensure all related problems are logged and tracked in accordance with problem management procedures.
Participate in trend identification and root cause analysis and correction.Define, document, communicate and ensure adherence to standards and guidelines pertaining to the implementation of front office systems.
Ensure that appropriate security safeguards are designed, implemented and periodically validated.Maintain a high level of knowledge and awareness of appropriate IT trends and emerging technologies and incorporate them where there is a valid business case to do so.
Change Control Process Ensure change control process is adhered to and coordinated with other IT members and vendors that support IT.
Problem Management Ensure applications related problems are logged and tracked in accordance with problem resolution procedures.
Project Management Technical support for projects.Assist affiliates by maintaining strong relationships with local teams, identifying and sharing best practices through expert missions.
Manage IT projects and deliver solutions on time, on budget and on scope, respecting quality standards.Manage project resources (internal and external)
Nature & Scope A key resource in global services support, required to interact with peers within the IT Operations Team;
I&O, Service Delivery, Digital Workspace & Foundation to drive the operational integrity of key servicesKey member of IT team with input regarding the direction and planning of I&O Platform servicesKey service provider using advanced analytic tools to predictively and proactively prevent IT services issuesRole requires dealing with highly sensitive information and dataManage Opex and Capex budgets as set by the Director, Platforms
Vendor Management Ensuring relationship with key providers (internal or outsourced services) in order to promote constant improvement and to ensure management of contract conditions (quality, performance, tool evolutions, etc.).
Team management : 0 to 3 people
Key internal stakeholders : All the IT Teams Operations and Solutions
Key external stakeholders : Vendors
Budget to manage : Not applicable
Availability to travel : Occasionally
Education required : Bachelor's degree in Computer Science, Information Systems, Engineering or related disciplines
Experience / Background : Requires 5+ years of management or team leadership experienceExperience managing message support systems for regional global environmentsExperience developing technology & organizational roadmaps and implementing as agreed Experience managing budgetsDemonstrable major project experienceExperience managing service providers and associated relationshipsLanguage required : Fluent in English
Skills / Competencies : (linked to tools / job / method)Excellent knowledge of Workload SchedulerExcellent knowledge of RPA platformsExcellenet knowledge of VDI & VDA Cloud ServicesExcellent knowledge of Microsoft Power PlatformStrong knowledge of Active Directory & Azure ADExperience with Office 365 suiteThorough knowledge of system administration infrastructure technologies Good project management knowledgeExcellent verbal, written and presentation skillsKnowledge of personnel management processes and proceduresBroad industry knowledge of IT Infrastructure & Operations service trends and directionsStrong understanding of the organization’s goals and objectives including key service processesAbility to adapt to changing priorities and multiple projects simultaneouslyAbility to manage and work within a culturally diverse populationDesire to work with IT peers to drive service maturityDemonstrated ability to use predictive analytics to avoid future problems
Job Posting End Date :
Target Hire Date : 2020-08-21-07 : 00
2020-08-21-07 : 00