Job Description :
Our Client, a Japanese multinational conglomerate whichspecializes inconsumer and professional electronics and gaming, is seeking aCustomer Information Officer to support their daily operation.
Handle call-in customer enquiries (Cantonese, English & Mandarin)
Responsible to handle Tele-sales, product & marketing promotion, technical support and service related enquiries(e.g. Camera, Television etc.)
Proactive outbound contact customer about online order follow up, retention scheme introduction, company activity invitation and customer feedback collection
Process & response customers enquiries / feedback through email and social media platform
Experience in Customer Service field is required & tele-marketing skills is preferable
Demonstrate in good Customer Service mindset handling skills
Native speaker of English & Mandarin is an advantage
09 : 00-18 : 00 / 10 : 00-19 : 00 / 11 : 00-20 : 00 (Shift Duty is required)
Fresh grad welcome
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