Japanese Electronics CS Officer (Call Centre) (Fresh grad welcome)
Kelly Services Hong Kong Ltd
Hong Kong
source : Monster

Job Description :

Our Client, a Japanese multinational conglomerate whichspecializes inconsumer and professional electronics and gaming, is seeking aCustomer Information Officer to support their daily operation.

  • Key Responsibilities:
  • Handle call-in customer enquiries (Cantonese, English & Mandarin)
  • Responsible to handle Tele-sales, product & marketing promotion, technical support and service related enquiries(e.g. Camera, Television etc.)
  • Proactive outbound “ contact customer about online order follow up, retention scheme introduction, company activity invitation and customer feedback collection
  • Process & response customer™s enquiries / feedback through email and social media platform
  • Requirements :

  • Experience in Customer Service field is required & tele-marketing skills is preferable
  • Demonstrate in good Customer Service mindset handling skills
  • Native speaker of English & Mandarin is an advantage
  • 09 : 00-18 : 00 / 10 : 00-19 : 00 / 11 : 00-20 : 00 (Shift Duty is required)
  • Fresh grad welcome
  • To apply for this position, please simply click on the œAPPLY NOW bottom. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with Kelly Services Hong Kong Limited™s Privacy Notice.

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