Food & Beverage Supervisor - LEGOLAND Discovery Centre Hong Kong
Merlin Entertainments
Tsim Sha Tsui, Kowloon, Hong Kong

Food & Beverage Supervisor - LEGOLAND Discovery Centre - Hong Kong

K11 MUSEA, Victoria Dockside, 12 Salisbury Road, Tsim Sha Tsui, Kowloon HKG

Build yourself anexciting future at the LEGOLAND DiscoveryCentre Hong Kong!

Be a part of the Merlin magic by joining us as our F&B Supervisor based in our brand new LEGOLANDDiscovery Centre in Hong Kong!

We hire and empower smart people who love what they do. Now’s yourchance to join us!

Scope of Job :

As F&B Supervisor you will be assistingin the excellent delivery of a café area in line with health and safety andfood hygiene regulations.

You’ll wow thecustomer with exceptional guest experiences whilst hitting all KPItargets. You’ll motivate other F&Bteam members to deliver outstanding commercial results and strive tocontinually improve upon motivating and engaging your F&B team hosts.

Key Objectives :

  • AchieveF&B department goals and drive revenue through your area
  • Actively monitor staff sales performance,coaching where possible to ensure the best possible spend per head
  • Use the mystery shopper programme as abenchmark to make sure you delight your guests with excellent customer service
  • Recruit the very best team and ensuring all new staff are trained to provide the best possibleF&B experience.
  • To act asthe Duty Manager as and when required.
  • Main Responsibilities :

  • Complete stock control processes to make sure guests never have to go hungry orthirsty
  • Lead the path for delivering fantastic KPIresults, with a focus on food service and food hygiene standards
  • Maintain standards within your F&B unitor area, completing weekly standards audits
  • Maintain customer satisfaction ensuring itnever falls below acceptable standards
  • Train your team effectively to increase qualityof service, presentation and delivery of product
  • Have first class working relationships withinternal and external customers
  • Communicate effectively with your team on the day to day ensuring staff are both motivated and engaged
  • Complete reviews andcontinually monitor your team performance
  • Live and breathe our Merlin Way values and lead byexample
  • About you :

  • You have at least two years within an F&B supervisory role
  • You must be flexible and work well underpressure
  • You have excellent communication and motivationalskills
  • You are happy to work most weekends and holidays as these are our busiest times
  • You must be able to speak English and Cantonese

    This is a really great role in a brand new attraction - apply now!


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