Food & Beverage Supervisor - LEGOLAND Discovery Centre - Hong Kong
K11 MUSEA, Victoria Dockside, 12 Salisbury Road, Tsim Sha Tsui, Kowloon HKG
Build yourself anexciting future at the LEGOLAND DiscoveryCentre Hong Kong!
Be a part of the Merlin magic by joining us as our F&B Supervisor based in our brand new LEGOLANDDiscovery Centre in Hong Kong!
We hire and empower smart people who love what they do. Now’s yourchance to join us!
Scope of Job :
As F&B Supervisor you will be assistingin the excellent delivery of a café area in line with health and safety andfood hygiene regulations.
You’ll wow thecustomer with exceptional guest experiences whilst hitting all KPItargets. You’ll motivate other F&Bteam members to deliver outstanding commercial results and strive tocontinually improve upon motivating and engaging your F&B team hosts.
Key Objectives :
AchieveF&B department goals and drive revenue through your area
Actively monitor staff sales performance,coaching where possible to ensure the best possible spend per head
Use the mystery shopper programme as abenchmark to make sure you delight your guests with excellent customer service
Recruit the very best team and ensuring all new staff are trained to provide the best possibleF&B experience.
To act asthe Duty Manager as and when required.
Main Responsibilities :
Complete stock control processes to make sure guests never have to go hungry orthirsty
Lead the path for delivering fantastic KPIresults, with a focus on food service and food hygiene standards
Maintain standards within your F&B unitor area, completing weekly standards audits
Maintain customer satisfaction ensuring itnever falls below acceptable standards
Train your team effectively to increase qualityof service, presentation and delivery of product
Have first class working relationships withinternal and external customers
Communicate effectively with your team on the day to day ensuring staff are both motivated and engaged
Complete reviews andcontinually monitor your team performance
Live and breathe our Merlin Way values and lead byexample
About you :
You have at least two years within an F&B supervisory role
You must be flexible and work well underpressure
You have excellent communication and motivationalskills
You are happy to work most weekends and holidays as these are our busiest times
You must be able to speak English and Cantonese
This is a really great role in a brand new attraction - apply now!