Director, Client Services
Widmeyer Communications
Hong Kong, Hong Kong, Hong Kong

Job Summary

CatchOn - A Finn Partners Company is seeking a high-caliber Director, Client Services to join our team. The Director, Client Services will lead the high-performing account service team to ensure seamless delivery of project deliverables and client portfolios, based on our culture of respect for both clients and employees and in line with the company values.

Key Responsibilities

  • Provide quality brand, marketing and digital communications consultancy, strategy and direction to all accounts
  • Maintain existing strong client relationships through targeted pitches and proposal writing
  • Support business development efforts including the development and presentation of proposals
  • Lead and drive the implementation of campaigns and achieve agreed client KPI’s
  • Maximise communications results, anticipate issues and contribute to developing original research, surveys and market studies for existing and new business proposals
  • Ensure that the account service team consistently meets the highest professional standards in terms of client servicing, content creation, project deliverables and client portfolios
  • Oversee the team's management of all accounts including planning, execution, reporting and financials
  • Provide coaching, mentoring and guidance to all members of the team
  • Role Specific Skills / Attributes

  • Prior experience working in a hybrid communications practice with experience in brand development, marketing communications, market research, PR or digital is required
  • 10+ years of related experience (agency experience preferred) working with travel, hospitality, luxury, consumer, or healthcare sectors
  • Local market experience and in-depth knowledge of different media channels is required
  • Track record of strategising and implementing successful integrated communications and digital marketing campaigns
  • Dynamic leadership and team management skills, including good mentoring and coaching
  • Strong knowledge and experience in account management, client / campaign strategy, social media and media planning
  • Self motivated, dedicated, and thrives in a fast-paced environment
  • Works well under pressure with good time management skills
  • Excellent writing and presentation skills in English
  • Applicable working experience in China is preferred
  • Values

    We look for candidates who can demonstrate, understand and apply our workplace values, including :

  • Creativity : Imagination untethered who dares to be different.
  • Confidence : Wisdom and maturity. Common sense and critical thinking.
  • Integrity : Trustworthiness and dependability.
  • Passion : Driven from within. Demonstrates commitment and ownership.
  • Collaboration : An emphasis on teamwork and a win / win mentality
  • About CatchOn - A Finn Partners Company

    CatchOn was founded in 2000 out of a simple desire to do good work with and for good people. Through the years, we’ve worked with people partners, employees, clients - who share the same vision.

    We joined Finn Partners, a global integrated PR and marketing agency, in January 2019.

    We are proud of the hybrid’ nature of our consultancy. With combined expertise in brand development, marketing communications, market research and PR, we help create and communicate new businesses and brands, and reinvent existing ones.

    We work together to deliver breakthrough results for our clients.

    We have offices in Hong Kong and Shanghai and an impressive client portfolio in hospitality, F&B, design, lifestyle and luxury.

    Known for our dynamic and nurturing corporate culture and longstanding client relationships, our agency continues to grow and we are always on the look-out for strong talent.

    About Finn Partners, Inc.

    Finn Partners is a global communications agency, made up of nine practice areas with 800+ people in 19 locations worldwide.

    The firm offers a full-service approach including integrated public relations, content creation, social, digital marketing and research services.

    Founded in New York in 2011 by Peter Finn with an innovative new model in which entrepreneurial spirit, innovation and partnership drive client success and sustainable agency growth, the firm delivers world class client service, coupled with best-in-class employment practices, to produce award-winning work and a rewarding culture.

    Application Details

    We offer attractive salaries as well as career advancement opportunities to the right candidates. Personal data collected will be used for recruitment purposes only.

    Interested candidates should send us your detailed resume including availability and current and expected salary.

    Applicants are welcomed to find out more about us on our or follow us on social media on , and to get the latest updates.


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