Manager, Operations Quality Assurance & Compliance

Job Responsibilities

This role will be in Insurance Operations dept oversee quality assurance and ensure operations compliance are fullfilled :

  • Coordinating internal and external audits, ensure audit issues are addressed and management actions are completed timely
  • Ensure regular and ad-hoc Compliance and Risk related reports are submitted timely
  • Ensure regulatory changes are implemented timely
  • Monitor the team’s review controls process to ensure operations guidelines and procedures are properly updated and retained
  • Ensure on-going effectiveness and implementation of all compliance policies and procedures across the business.
  • Liaise with Compliance, Risk, Internal Audit and Operations in respect of compliance and risk matters for all Insurance Operations Teams
  • Ensure on-going effectiveness of reports preparation
  • Assist the team on identifying process improvement opportunities for better workflow and control, and develop execution plan
  • Participate in projects applying process re-engineering and change management methodologies
  • Assist the team to develop and continuously adapt tools, templates and methodologies for process re-engineering
  • Assist in other ad-hoc projects as assigned
  • Job Requirement

  • Min. 6 to 10 years working experience with sound knowledge of Insurance operations, processes, etc.
  • Strong leader with good people management skills to motivate the team and to deliver excellent results
  • Excellent in stakeholder management with strong influencing and persuasive skills
  • Excellent communications in both written and verbal. Be able to interact with senior management
  • Strong learning agility to cope with fast pace working environment
  • About AXA

    We always start with our customers

    As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

    Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions.

    Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good.

    From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer : responsibility for taking action upstream in order to better understand risks, with one goal in mind : to ensure better protection.

    About the Entity


    AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

    As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

    At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

    We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services.

    For example, the Mind Charger function on our holistic wellness platform AXA BetterMe , which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large.

    We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

    AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

    What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.


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