Customer Service Representative (E-Banking)
Industrial and Commercial Bank of China (Asia) Limited
Hong Kong, Hong Kong
1天前

Responsibilities

  • Handle enquiry from branches / departments and co-work with them to deliver sales opportunities
  • Provide prompt business support to customers of Commercial Internet Banking / Commercial Mobile Banking through relevant systems and applications
  • Solve complaints from customers
  • Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
  • Conduct UAT in Commercial Internet Banking / Commercial Mobile Banking if necessary
  • Requirements

  • Post- secondary education or above
  • Minimum 2 years' experience in customer service, preferably in banking industry
  • Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
  • Familiar with corporate e-banking practice and products
  • Good presentation and communication skills
  • Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)
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