Customer Service Representative (E-Banking)
Industrial and Commercial Bank of China (Asia) Limited
Hong Kong, Hong Kong


  • Handle enquiry from branches / departments and co-work with them to deliver sales opportunities
  • Provide prompt business support to customers of Commercial Internet Banking / Commercial Mobile Banking through relevant systems and applications
  • Solve complaints from customers
  • Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
  • Conduct UAT in Commercial Internet Banking / Commercial Mobile Banking if necessary
  • Requirements

  • Post- secondary education or above
  • Minimum 2 years' experience in customer service, preferably in banking industry
  • Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
  • Familiar with corporate e-banking practice and products
  • Good presentation and communication skills
  • Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)
  • 报告这项工作

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。