Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.
The purpose of the RESG / GTS / DWS department is to ensure that end user tools (workstation, printer etc.) and the corresponding technical services (email, technical directories, office tools, security) all operate smoothly.
This department also facilitates mobility through new offers especially for laptops, Smartphones, tablets and remote access.
RESG / GTS / DWS / USU is the department responsible for all end users support activities.
Position is within Service Desk team (L1 support) to support users in Hong Kong / Singapore / Japan / Taiwan / Korea / Australia
The Service Desk Analyst provides support for basic incident resolution and requests reported to the regional service desk.
The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.
Requirement (Qualification / Years of Experience / Skill / Knowledge)