The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
You will :
resolve customer enquiries and problems regarding the Club’s digital betting channels
formulate and perform daily tasks to monitor e-betting channels’ operation and performance, and enhance operation procedures to achieve operation excellence
develop and use robotic automation tools to simulate end-users’ process flow and behavior for 24x7 monitoring and operation
work with various I.T. and frontline teams to develop short-term workaround and long-term fix for resolving operation incidents and investigating root causes
supervise supporting staff and report duty according to roster.
You should have :
a degree holder in Business or Marketing with strong technology knowledge and experience in e-Business OR degree holder in Computer Science / Electronic Engineering / E-Commerce with a keen business sense and ability to take the customer's viewpoint
at least 6 years' relevant working experience with excellent project management skills and strong interest in e-Business and digital
knowledge or working experience in web / browser application and / or mobile apps would be a PLUS
experience in handling customer enquiries and complaints
an energetic, creative and persistent character in achieving results
excellent written and oral communication skills in both English and Chinese
willingness to work on shifts round the clock, including Sundays and public holidays.
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.