Assistant Membership Business Process and Control Support Manager (1 year temporary contract)(Headquarters) (Ref: 20005880/OTH-01)
The Hong Kong Jockey Club
Hong Kong

The Department

Our Catering Department manages one of the largest and most diverse hospitality operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses.

In addition, both Happy Valley and Shatin Racecourses have numerous cater facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

  • Conduct business process review / mapping for Membership Service and identify improvement areas to support the Club’s Business Process Architecture;
  • Propose operational KPIs / SLAs on revised process to track and monitor their effectiveness;
  • Partner with the respective business stakeholders to drive a customer focused and continuous business process improvement culture through developing and maintaining of Business Process Flows and Standard Operating Procedures;
  • Compile UAT scope as per the Business Process and Operating Procedures upon system solution changes, and final guard the UAT acceptance;
  • Prepare proposals to management for IT department related business initiatives;
  • Work as the focal contact point between various business units and IT department to attend user requests;
  • Provide system training to business.
  • About You

  • Bachelor in Information Technology or equivalent;
  • At least 5 years of experience in IT / Project Management / System Testing;
  • Good stakeholder management skills;
  • Fluent in both written and spoken English and Chinese;
  • Immediate available is highly preferred.
  • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience.


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。