Lead the Boutique to increase client flow and maximize recruitment opportunities
Encourage and promote clientele in the Boutique to ensure the highest level of client experience is delivered and consistently maintained
Serve as a Brand ambassador to develop client network and represent the Boutique to create Brand desirability
Lead the team to establish and maintain strong, trusty and long-term relationships with important clients
Coordinate in-store events which include seasonal sales, trunk shows etc. and participate in the events outside the Boutique
Delegate the job to the team in an efficient and effective manner
Manage the team with constructive & qualitative feedback, coaching and identify the training needs of the staff
Identify manpower needs, recruit and retain talents for the right manpower mix
Understand individual career aspiration as well as potentials for people development
Review the organizational structure and develop successors for key positions
Create a good team spirit, encourage and promote curiosity, diversity & collaboration and enhance synergies of the Boutique
Coordinate retail activities with internal departments including Merchandising, Visual Merchandising, Client Development in order to synergize the needs of all departments for achieving common corporate objectives
Maintain the upkeep of selling space, visual merchandising and image of the store are in Dior standard
Guarantee all the internal procedures & guidelines are in line with Dior requirements
Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline
Minimum 10 years of relevant working experience with at least 8 years at managerial level in luxury retail industry
Target-oriented and client focus
Strategic thinking and well organized
Capability to drive for results and deliver excellence
Entrepreneurial spirit and able to embrace change
Strong leadership and management skills
Self-motivated, proactive and passionate in luxury fashion industry
Proficient in Cantonese, Mandarin and English, other language is an advantage
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