Boutique Manager
Christian Dior Couture
Hong Kong

Key Responsibilities

  • Oversee all aspects of Boutique business to ensure Boutique objectives are met
  • Create a clear and positive vision for the Boutique that in line with the Company and develop strategic & ambitious professional goals for the staff to follow
  • Monitor Boutique’s P&L performance, minimize loss, asset protection and risk management
  • Lead the Boutique to increase client flow and maximize recruitment opportunities
  • Encourage and promote clientele in the Boutique to ensure the highest level of client experience is delivered and consistently maintained
  • Serve as a Brand ambassador to develop client network and represent the Boutique to create Brand desirability
  • Lead the team to establish and maintain strong, trusty and long-term relationships with important clients
  • Coordinate in-store events which include seasonal sales, trunk shows etc. and participate in the events outside the Boutique
  • Delegate the job to the team in an efficient and effective manner
  • Manage the team with constructive & qualitative feedback, coaching and identify the training needs of the staff
  • Identify manpower needs, recruit and retain talents for the right manpower mix
  • Understand individual career aspiration as well as potentials for people development
  • Review the organizational structure and develop successors for key positions
  • Create a good team spirit, encourage and promote curiosity, diversity & collaboration and enhance synergies of the Boutique
  • Coordinate retail activities with internal departments including Merchandising, Visual Merchandising, Client Development in order to synergize the needs of all departments for achieving common corporate objectives
  • Maintain the upkeep of selling space, visual merchandising and image of the store are in Dior standard
  • Guarantee all the internal procedures & guidelines are in line with Dior requirements
  • Requirements

  • Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline
  • Minimum 10 years of relevant working experience with at least 8 years at managerial level in luxury retail industry
  • Target-oriented and client focus
  • Strategic thinking and well organized
  • Capability to drive for results and deliver excellence
  • Entrepreneurial spirit and able to embrace change
  • Strong leadership and management skills
  • Self-motivated, proactive and passionate in luxury fashion industry
  • Proficient in Cantonese, Mandarin and English, other language is an advantage
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