Manage and monitor technology application and infrastructure to ensure that high level of systems availability, security and performance standards are maintained.
Anti-virus service, detection and remediation.
Security implementation, monitoring and remediation including controls related PCI, SOX and various other General computing Controls (GCC).
Maintain Windows SCCM.
Microsoft Exchange and Office 365 email systems installation and maintenance.
Administer , maintain hardware / software systems, on premise and cloud based systems, such as office automation systems (teleconferencing, telephone, safety / security) and IT server systems (Windows Server 2008 R2 / 2012 / 2016, Hyper-V, Office 365).
Review of server infrastructure, including taking proactive measures to ensure continued stability and assist in the development and / or revision of server based standards, guidelines and policies.
Support end-user access, operation and troubleshooting of enterprise software applications.
Support the Microsoft Active Directory infrastructure.
Create, maintain systems documentation.
Daily support and troubleshooting of all server issues.
Experience with design and architectural review of the Hyper-V-environment.
Provide advanced level windows / Hyper-V maintenance, administration, and troubleshooting in an enterprise environment.
Implement, operate and troubleshoot hardware on HP, Lenovo or any other server hardware in the Datacenter.
Work closely with US IT counterparts to provide technical support to users on corporate system / applications(Dynamics ERP, Office 365 to include email, Skype and PowerBl, TradeCard, video conferencing, T&E systems, etc).
Provide user trainings, troubleshoot and resolve any problems.
Work closely with Global IT in various projects' planning, user testing, rollout & implementation. Communicate and provide necessary trainings to local users.
Support on Wi-Fi and approved Mobile devices (i.e. Android, iOS, etc).
Perform any ad-hoc tasks / projects as assigned by the superior.
Form 5 or above
Minimum of 5 years of related experience and / or training; or equivalent combination of education and experience.
Solid Support Skills in Windows OS, Microsoft Office, PC, networking; Experience in server support a plus.
Working Knowledge of Hyper-V.
Excellent understanding of storage, network and hardware technologies.
Strong knowledge of standard networking protocols such as SMTP, DCHP, DNS. LDAP and others.
Microsoft Office 365.
Good command of spoken and written English, Cantonese and Mandarin.
High organizational skills, self-motivated, ability to multitask, and able to work independently and in teams.
Ability to deliver under pressure and on a tight schedule, manage users' expectation.
Good interpersonal, communication & presentation skills.
Positive and can-do attitude. Attention to details. Exceptional organizational skills.
Ability to recognize and resolve problems quickly using sound judgment and diplomacy.
Strong sense of responsibility and able to work independently and multi-tasking.
Immediate available is preferred.
Experience : Education : F.5
Education : F.5